Archive for the 'Uncategorized' Category
Google recently launched it’s NFC-based payment solution, Wallet. For a company like Google, strong in engineering but less so in design, Wallet was a particularly risky product to build. You can’t half-bake the design of a consumer payments product. It has to instill absolute confidence among its users. Workflows have to make complete sense with [...]
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Your first month as a UX manager
As startups grow and succeed, employees with no management experience are asked to become managers. Some dread the opportunity. Some relish it. But all ask: “how do I get started?” A few high performing designers and researchers – and freshly minted UX managers – at Google have asked me this recently, so here are a [...]
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Most of us know the story. You start your career as a front-line designer, researcher, coder, or writer. You love what you do. You love being a part of the process of making new stuff. Or making old stuff better. By some random series of events – some might say misfortune – someone eventually suggests [...]
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I’m delighted to be teaching a 3 hour workshop at Adative Path’s Managing Experience Conference. Here are some of the materials I will be distributing at the event: Leadership Cards Exercise Career Planning Worksheet Design Job Ladder Leadership Planning Worksheet Personal Mission Statement Templates Performance Assessment Journal Margaret’s Prioritization Tool Graham’s Project Queue Tool Team [...]
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Chapter 5: Inspiring Leadership
In August 2008, we conducted a workshop at Adaptive Path’s UX Week in which participants formed teams to solve key problems faced by UX team managers. Following is a rough summary of the output of one of these teams. Manager? Leader? Which am I?However canI succeed as both How do we go from being [...]
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We’ve been a little slow in responding to our great session at UX Week in San Francisco in August. In our 3-hour journey to create a user’s guide to managing UX teams, our brilliant participants agreed on a list of UX team management issues to tackle. We started them off with the first four chapters: [...]
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A haiku for the ages …
Anyone who knows Margaret knows that she loves haikus. As she says, they’re the original elevator pitch – a fun, yet powerful way of concisely making a point. They also make a great ice-breaker at a “managing ux teams” workshop … and that’s what we did last week at UX Week, where many brilliant haikus [...]
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We’re still recovering from our fantastic session at UX Week in San Francisco last week. At the session, we set out to create a user’s guide to managing UX teams, and our intrepid participants didn’t disappoint. They collectively agreed on a list of UX team management issues to tackle, brainstormed best practices for each, and [...]
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How am I doing? Most managers aren’t able to answer this question, and the ones that can are delusional … or, if they’re serious about improving as managers, they’re surveying their stakeholders, including their team members. And it’s not just about determining how effective you are as a manager, but how effective you are for [...]
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We’re all too busy working on projects to spend time arguing about whether people are low performers, high performers, or rock stars in-the-making. Right? Wrong. You don’t need to run a survey to work out that, when team members get feedback and coaching on their performance, they’re happier and perform better. But we do, and [...]
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