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These career planning tools are intended to help you and your manager collaborate on a plan to get you where you want to be, both in the short term and long term.

A career development plan is a written plan or schedule that sets forth, with some specificity, goals and actions that will aid in your overall career development. The plan should span a significant amount of time, most often 1 year. Reviewing progress on them each quarter with your manager would be a good way to ensure your career goals are being met.

They can address either building on exhibited strengths or further developing areas for growth in your skills set. The plan can help you meet developmental objectives for either improving your current performance or preparing you for positions of greater responsibility. Your career development plan isn’t a binding contract but is rather a flexible ongoing development plan that should be updated as often as needed. Initially, you can plan for a year-long time frame and make adjustments as necessary.

Use this as an opportunity to plan training and developmental experiences (training, conferences, project selection) to fulfill specific career objectives. Your plan can change from year to year. Its main purpose is to help you set reasonable goals, assess your strengths, and chart developmental activities and training.

Here are some steps you can take to get started on your career develop:

1    Gather data
Do some type of self-assessment (StrengthFinder, Edge Colors, Myers Briggs, etc) to gain self-awareness about your strengths and work style preferences.
Review past performance reviews and look for themes.
Review the Career Planning Worksheet.
2    Plan
Review gathered data and Career Planning Worksheet with your manager.
Draft career plan and review with manager.

3    Take action
Choose your conferences and training to align with your career development goals.
Seek out project work that allow you to fulfill your goals.
Plan to report back quarterly on your progress towards your goals.

Download: Career planning worksheet

Some people may yawn at the thought of having to manage and prioritize a set of projects.  But if you have a vision and goals for your organization and your team (and you should), then determining priorities – determining who works on what – is a highly charged and motivated activity.  Every effective user experience team manager should have a solid system in place to allow for repeatable, predictable project prioritization and resource allocation.

Here’s a set of steps you can take to get control over your list of projects:

1    Hold a regular project queue meeting
Invite your key staff – discipline leads, senior folks.  If your team is dealing with new project requests every week, meet weekly.  Split the meeting in three: new project requests, in-flight project issues, closing projects.  Project prioritization tends to happen in the “new project requests” part, on which the rest of the steps focus.

2    Maintain a project queue
Of course!  But the key word here is “maintain”.  It’s not easy to keep a queue current.  Holding a regular queue meeting helps.  As new requests come in, get them into the project queue for “processing” at your next project queue meeting.  When you have a queue document, publish it, make sure everyone on the team has access, and did I mention keep it current?

3    What’s the priority? – Use a project priority scoring system
If you’re getting more requests than your team can handle, you need to have a systematic way of determining what you work on and what you can say no to.  You have a vision for your team.  You have goals.  Create a scoring system that uses those goals to evaluate every project request and come up with a priority score.

4    What’s the effort? – Use a simple sizing system
Determining priority is one thing.  Determining the effort required is another.  That’s right.  Effort is separate from priority.  Sizing the effort to complete a project is not easy, and comes with experience, but that doesn’t mean you can’t have a system that uses consistent criteria to determine the hours of designer or researcher time required to get the job done.

5    Who can work on it? – Track the capacity of your team
If you’re allocating team members to projects, you need to know how many human-hours you have to work with?  In one quarter, a team member may have something like 700 hours available to work on projects.  If you’ve been estimating the size of projects, you have an idea of how many hours have been allocated and what’s left.

6    Draw the line
Now you have a project queue, priority scores for each, sizings for each, and number of hours to allocate.  Sort your projects by priority, and start allocating team members to projects based on hours available.  When time runs out, you draw the line.

Download: Project queue tool

Being a manager is difficult enough.  Layer on top of that the challenge of managing a team of user experience professionals, and the degree of difficulty goes up by an order of magnitude.  While there are plenty of resources out there for managers in general, there are few signposts or guides available that help us navigate the world of managing user experience teams.  So we hope to create one … or at least to have all of us create one.

As brilliant as Mags and I are, we’re nowhere near as brilliant as the collective intelligence of all of us.  So we’re putting ourselves in the role of facilitator(s), setting a structure, and opening that structure up to the community of user experience practitioners to help develop this user’s guide to managing user experience teams.

In the following posts will be chapters to the guide.  Please feel free to comment, adding your own thoughts on best practices and even new topics for chapters.


About

Margaret Gould Stewart and Graham Jenkin have managed in a range of start-ups and large firms, agencies and in-house. Margaret is currently User Experience Director at YouTube and Graham was an inaugural "Great Manager" award winner at Google and currently works on product and design at AngelList.


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